iDeal FAQ (Frequently Asked Questions)

Which banks offer iDEAL?

• iDEAL is available to online banking customers of ABN AMRO, Fortis, Postbank, Rabobank or SNS Bank.

Is iDEAL only intended for use in the Netherlands or can it also be used in other countries?

• Currently, it is only possible to make payments using iDEAL between current accounts with Dutch banks, in other words, only with online stores which have a Dutch current account. It is, however, possible that iDEAL may be used for international payments in the future.

Can I start using iDEAL to make payments straightaway?

• If you already have access to online banking with one of the participating banks you can automatically pay using iDEAL. You do not have to register separately for iDEAL.

I have an online banking account with Postbank but can’t yet use iDEAL.

• The payment function in MijnPostbank.nl has not yet been activated. If you have access to MijnPostbank.nl and your payment function has been activated you will automatically be able to pay using iDEAL. To activate the payment function, contact Postbank.

Do I have to register first in order to pay using iDEAL?

• No, if you already have access to online banking with one of the participating banks you can automatically pay using iDEAL. You don’t have to register separately for iDEAL at all.

Is iDEAL absolutely secure?

iDEAL is based on online banking and uses the same security techniques. This means that iDEAL is as secure as online banking.

Is iDEAL supported by all web browsers?

• iDEAL is supported by all browsers which are also supported by online banking. That obviously includes the popular browsers such as Internet Explorer and Firefox. If you are encountering problems with iDEAL in combination with the browser you use, we recommend that you contact your bank’s online banking helpdesk.

When I make a payment, how do I know for certain that I have paid?

• When you pay online using iDEAL you will receive a payment confirmation from your bank after you have authorised the payment. The amount concerned will also have been taken from your account on making the payment, which you will be able to see by looking at the account details. When you have completed the payment you can simply log on to your bank, bring up your account details and you will see the payment there.